Privacy Policy



Crystals with a Twist Limited is committed to protecting your privacy.  This privacy policy sets out our privacy policy and explains how your personal information (meaning any information about you which is personally identifiable like your name, address, telephone number or e-mail address, generally referred to throughout this policy as "personal information") will be used.  Please read this privacy policy carefully to understand our practices regarding your personal information.

Any reference to "you" or "your", means you as a user of our website  ("Website").  Any reference to "we""us" or "our" is to Crystals with a Twist Limited.

This privacy policy only applies to the collection of your personal information by us and the use of that personal information by us and those whom we authorise.  It does not cover third party websites to which we may provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use the Website, you accept the terms of this privacy policy.  Please note that we may update and amend the privacy policy from time to time and any changes will be posted on the Website.  If you do not agree with any of our privacy policy then you should not use the Website.

What information do we hold about you and how is it collected?

We may collect and process the following data about you:

  • Details of transactions you carry out through our site and of the fulfilment of your orders. N.B. Regarding your Credit/Debit Card Information - Since all payments are processed via our authorised payment processor, Sage Pay, we do not see, hold or retain your Credit/Debit card Information at any time.
  • Information that you provide by filling in forms on our Website. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our Website including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise.
  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our management. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

In addition, in common with many other online services, we may use "cookies" or other devices to store and sometimes track aggregated information (see section entitled "Cookies" below).

How do we use information about you?

Your personal information may be used by us to:

  • To  monitor, develop and improve the Website, services and your experience;
  • To ensure that content from our Website is presented in the most effective manner for you and your computer;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • Process and deal with any complaints or enquiries made by you;
  • Where you are a prize winner, to administer the competition prize and to publish or otherwise make available a list of prize winners.

Where and only where requested by you we will:

  • Send you and keep you updated with information by email, telephone or mail about existing and new services and special offers from us.

To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us.

Crystals with a Twist Limited, Forton, Alderley Road, Chelford, Cheshire, England SK11 9AP

Where do we store your personal data?

The data that we collect from you will be stored on secure servers. It may be processed by our staff and such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


A cookie is a small amount of data sent from our server and stored on your computer's hard drive. We collect, via a cookie, anonymous usage data with Google Analytics to improve the usability and security of the Website. At any time you are able to turn off cookies in the options in your browser.

Cookies that are strictly necessary for the operation of the Website:

Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended.  As an example, we may use cookies to store items in an electronic shopping basket while browsing different pages of the Website or between visits to the Website.

Browser settings:

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up.  Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.

Will we share your information with third parties?

We will never share your information with any third party, other than those partner organisations who need the information to help us serve you, for example Sage Pay.

We may be required to provide information by law as permitted by the Data Protection Act or by a legal authority recognised by the European Union.

Security/how do we protect your information?

We endeavour to take all reasonable steps to protect your personal information. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:

  • Potentially sensitive information such as your name and address; and
  • Critically-sensitive information like your credit card number. (NB: only Sage Pay has access to this data).

Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access however any transmission of information submitted by you is carried out at your own risk.

Changes to our Privacy Policy

Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

This privacy policy was published on 18th August 2015

Contact details:

You can email us with any questions, queries or complaints at