Terms & Conditions

UK POSTAGE AND PACKING CHARGES

These rates apply to standard UK delivery only: (all British Isles including BFPO & Channel Islands).

Orders placed will be dispatched within 3 working days.

The postage and packing charge for all UK deliveries is £1.75.

INTERNATIONAL ORDERS

Delivery throughout Europe is £3.25.

All taxes and duties incurred once the shipment has reached the destination country is the responsibility of the customer.

Delivery to the Rest of the World is £4.95

RETURNS

Your right to cancel:

If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund from us for items purchased online. You must inform us in writing at Crystals with a Twist, Forton, Alderley Road, Chelford, Cheshire SK11 9AP or by email at info@crystalswithatwist.com if you wish to cancel within seven working days, starting on the day after your order has been delivered to you.

If you choose to cancel then you must return your order to us at your cost and risk. You must ensure that you take reasonable care of the item/s and that they are returned to us within seven working days from the date of notification of their intended return. All postage charges are non-refundable.

In addition to your right to cancel above, products are accepted for credit or exchange if returned in a saleable condition within 30 days of delivery accompanied by your delivery note. Such a return is at your cost and risk. You must ensure that you take reasonable care of the item/s.

Where you paid for an order by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.